Returns & Exchanges
Every effort is made to ensure that our garments fit well and stand the test of time. If for any reason something isn’t quite right, you can return eligible items to us within 30 days of receiving your order for an exchange or refund.
Returns and exchanges can be arranged quickly and easily through our online Returns Portal:
START A RETURN
UK Returns & Exchanges
UK customers have 30 days from the date their order is received to initiate a return.
Items may be returned for a refund or exchanged for an alternative size, colour or style, subject to availability.
Exchanges
UK exchanges are free of charge. Return postage is covered by us and your replacement item will also be sent to you free of charge.
Refunds
For items returned for a refund, a £3.50 return postage charge will be deducted from the amount refunded.
Once your return has been received and checked, we will process your exchange or refund and confirm this by email. Refunds will be made to the original payment method.
How to Make a Return
Please visit our online Returns Portal and enter your order number (found within your order confirmation email) followed by your email address.
From there you can select the item(s) you would like to return, tell us whether you would prefer an exchange or refund, and follow the instructions provided to arrange your return.
Please initiate your return through the Returns Portal rather than sending an item back to us without registering it first. This helps us identify and process your return as quickly as possible.
START A RETURN
Return Conditions
Returned garments must be unworn, unwashed and in their original condition, with all original tags attached.
We ask that you take reasonable care when trying on garments and return them securely packaged. We reserve the right to refuse a return where an item has been worn, damaged, altered or is otherwise not in a resalable condition.
Your statutory rights are unaffected.
Extended Christmas Returns
For UK orders placed between 1 November and 24 December, our usual returns period is extended so that returns may be initiated up to and including 20 January.
Our normal returns conditions apply, including free UK exchanges and the £3.50 return postage charge for refunds.
International Returns
International customers may initiate a return within 30 days of receiving their order.
International returns should be arranged through our Returns Portal, where a tracked FedEx return shipping label will be provided. The cost of return shipping is the responsibility of the customer and will be shown during the returns process.
We are unable to offer exchanges on international orders. If you require an alternative size, colour or style, please return the original item for a refund and place a new order through our website.
Where an international order is returned for a refund, the refund will normally cover the value of the returned goods only. Original shipping charges and any duties, taxes or customs charges associated with the original shipment are non-refundable.
START A RETURN
Faulty or Incorrect Items
In the unlikely event that you receive an item that is faulty, damaged or different from the item ordered, please initiate a return through our Returns Portal and select the appropriate reason when prompted.
Where an item is faulty, damaged or has been sent in error, your return will be free of charge.
If you would prefer to speak to us first, or need any assistance with a faulty or incorrect item, please get in touch and we’ll be happy to help.
Refunds
Once a returned item has been received and approved, we will process your refund to the original payment method and send you confirmation by email.
Please allow a few working days after your refund has been processed for the funds to appear in your account, depending on your bank or payment provider.
Need some help?
If you have any questions about a return, exchange or refund, please get in touch and we’ll be happy to help.