Shipping & Returns
Shipping Policy
UK Mainland:
- All orders to a UK mainland address are processed via Royal Mail and come with free shipping (2-4 working days, order before 3pm) as standard.*
- Express shipping (24hr tracked, order before 12pm) is available for an additional charge at checkout.*
* PLEASE NOTE: larger orders may incur an additional shipping charge at checkout subject to exceeding weight restrictions.
UK Highlands & Islands:
- Orders to UK Highlands & Islands will be fulfilled via Royal Mail at an additional charge. Please allow 3-5 working days.
International (incl. Europe, US and Asia):
- Standard shipping for all international orders is charged at £22 and will be fulfilled by Royal Mail International (Signed For & Tracked).
- Shipping times will vary depending on destination but can take several weeks.
*PLEASE NOTE: additional charges may be applied at checkout for larger orders subject to exceeding weight restrictions. Any additional customs charges incurred at the point of entry into the destination country are the responsibility of the customer.
Returns Policy
As is the nature with online shopping, we acknowledge that from time to time customers may wish to return items for an exchange or refund.
We therefore offer a free (UK only) 60 day returns policy from receipt of your purchase. This policy is extended to 90 days for all pre-Christmas orders.
For international customers, our returns policy is extended to 60 days. Unfortunately we are unable to cover return shipping charges from abroad but any exchanged items will be shipped free of charge. Our returns address can be found at the bottom of this page.
For UK customers, if for any reason you would like to return an item or multiple items from a recent order, please follow the below instructions:
STEP 1. Complete section on back page of returns form
a). Fill in the relevant sections of the returns form included with your order stating item(s) to be returned for either an exchange or refund.
b). Specify the reason(s) for return by entering the corresponding reason code.
c). If requesting an exchange, please specify the style, size and colour of item(s) requested.
d). Please be sure to include your completed returns form (or a note with all the above details) within the returning package.
STEP 2. Print pre-paid returns label (UK only)
e). Please visit Royal Mail online via the below link and follow the instructions to print a free returns label:
f). Print label and affix to front of package with barcode clearly visible.
Once the items have been received and checked you will be notified by email and your exchange or refund will be processed. All exchanges are sent out free of charge. Please note that we are only able to accept returned items that are in 'as new' condition.
Should you wish to apply your own postage label, please use the following returns address:
Darzi Clothing Co.
Unit 1 Leasowes Business Park
Cound
Shrewsbury
SY5 6AF
If you have any queries regarding the above process or the status of your order please do get in touch.