Shipping & Returns

 

Shipping Policy

UK Mainland:

  • All orders to a UK mainland address are processed via Royal Mail and come with free shipping (2-4 working days, order before 1pm) as standard.
  • Express shipping (24hr tracked, order before 1pm) is available for an additional charge at checkout.

UK Highlands & Islands:

  • Orders to UK Highlands & Islands will be fulfilled via Royal Mail at an additional charge. Please allow 3-5 working days.

International (incl. Europe, US and Asia):

  • Shipping for all international orders is charged at £16 and will be fulfilled by DHL/Air Express (signed for). Please allow 3-7 business days. 

 

Returns Policy

Whilst every effort is been made to ensure that your experience of buying from us is a positive one, we acknowledge that things don't always work out as intended.

We therefore offer a no quibble 30 day returns policy from receipt of your purchase, as outlined below:

If for any reason you would like to return an item or multiple items from a recent order, please complete the appropriate section as instructed within the returns leaflet that you will have received with your order. Only items in 'as new' condition will be accepted.

Please fill in the form quoting your order number, the reason for returning the item(s) and the action you require, e.g. a full refund or exchange. If wishing to exchange for a different size, colour or product, please remember to state your preference. Your order number can be found on your despatch receipt as well as your order confirmation email. 

Once completed, please return the items and enclosed leaflet to the following returns address:

Postal Services
Darzi Clothing Company
51-53 Queen Street
Wolverhampton
West Midlands
WV1 1ES

As soon as your item(s) have been received and checked, we will make contact with you and send out an exchange or action a full refund accordingly.

Please note that unfortunately we are only able to offer free shipping to our customers, including any exchange requests. Aside from exceptional circumstances, all returns must therefore be processed at the customer's own expense. We are working on simplifying our returns policy and ultimately it is our intention to make all returns cost free in the future.

Thank you for your understanding. If you have any queries regarding the above process or the status of your order please do get in touch.

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